Frequently Asked Questions
How are you different from other medical offices?
Our providers at Elevate Functional Medicine & Anti-Aging Center all have unique training in both conventional medical specialities, as well as advanced integrative medical training. Our physician and medical director, Karen F. Miller, is a licensed MD trained in Obstetrics and Gynecology and Functional Medicine. Dr. Miller is one of only a few medical doctors in the state who are fully certified by the Institute for Functional Medicine. Gina Ditta-Donahue is a certified family nurse practitioner who also has completed an advanced certification with the American Academy of Anti-Aging Medicine (A4M). Rabia Vaughns is a certified physician assistant who has advanced training in functional medicine and Calmare Pain Scrambler Therapy.
This means that we have all the same training, rights and capabilities of all other conventional medical providers regarding writing prescriptions, ordering labs, diagnostic testing and making referrals to specialists if needed and additionally are specially trained to assist you in identifying the root causes of your imbalance. To accomplish this they assess and look at lifestyle factors such as nutrition, exercise, stress levels and the health of your relationships, taking ample time to listen to your complete history. After taking time to consider all factors, you leave your appointment with a detailed and personalized treatment plan, utilizing approaches that help you truly build a foundation of healing and wellness.
Do you accept insurance?
Elevate Functional Medicine & Anti-Aging Center is an out of network provider. This means we do not accept insurance, Medicare or Medicaid. Payment is due at the time of service via credit card, HSA/FSA card, cash or check. Patients can be given a receipt that clearly identifies the appropriate service codes (CPT) and diagnostic codes (ICD-10) that they can send into their insurance company for possible reimbursement based on their individual insurance coverage and deductible. There may be services provided that do not carry a CPT code or are not covered by insurance such as health coaching, supplements, nutritional IV therapy or aesthetic services. Conventional labs can be billed directly to your insurance by the lab company (Lab Corp) or paid directly to Elevate at a discounted rate if you do not have lab benefits or if you have a high insurance deductible/co-insurance.
Why do I have to be seen for two hours for the initial visit?
All of your appointments are spent face to face with your provider. We need to a lot enough time with you to provide the most comprehensive, thorough and effective care possible. Your life experiences, descriptions of your symptoms and health history as you remember it are just as important to us as your lab results, previous clinical diagnosis, and vital signs. We need time to listen to you because we believe that you know yourself best. This approach allows us to not just treat symptoms, but to truly get to the root cause of illness. That being said, everyone's medical history is varied in complexity so your initial visit may range anywhere from an hour to 2 hours in office.
How long are appointments after that?
After your initial intake appointment, your follow-up visits are between thirty minutes to one hour, depending upon what is needed. If we schedule more time than is used you will not be charged for the full amount. If you end up using more time than is scheduled you will be charged according to the amount of time used.
Do you draw labs at your office?
Yes, we do offer draw blood at our office. We order conventional labs from Labcorp and patients can schedule an appointment to have their labs drawn in the office. We offer discounted rates for patients whose insurance does not cover laboratory testing or for those without insurance or with a high deductible. If you use your insurance to cover the cost of your labs the only fee you will be responsible for is a $25 requisition fee.
We also work with other lab companies including Vibrant Wellness, Genova Diagnostics, Igenex, ZRT and other specialty labs for in depth, innovative diagnostic lab testing to assess gut microbiome, other infections, hormone and adrenal function, nutrient deficiencies, mitochondrial function, oxidative stress, and genomics. Learn more about our lab testing and how we can learn information about the health of the body using blood samples as well as saliva, urine and stool assessments.
What is your policy regarding missed appointments?
No Show: If you do not keep your scheduled appointment and fail to notify the office of your need to cancel or reschedule you will be responsible for the full cost of your scheduled visit. The fee will not be applied to any future visit.
Cancellations: If you are not able to keep a scheduled appointment we ask that you notify us as soon as you can to take you off of the schedule and make that appointment slot available to another patient. Failure to notify us of your need to cancel or reschedule your appointment within 48 business hours of your scheduled appointment will result in a no-show fee. The charge for a cancelled or rescheduled appointment will be 50% of the cost of the scheduled appointment. The fee will not be applied to any future visit.
If you cancel more than 48 business hours from your appointment date/time there is no fee and you are entitled to full reimbursement of pre-paid funds.
It is mandatory that all new patients complete their initial functional medicine questionnaires and consents at least 48 hours before their scheduled appointment time. Your provider requires this information in order to complete your medical history review prior to your scheduled appointment. If you do not complete your intake paperwork in this time frame it may result in a need to reschedule your appointment and a cancellation fee.
What happens if I am late for my scheduled visit?
As soon as you know you are going to be late for a scheduled appointment please call to notify the office. If you are more than 15 minutes late it will be up to the provider's discretion whether you will be able to be seen that day or if you need to reschedule. If the provider is able to see you, please be aware the visit will likely be abbreviated due to the lateness but full price will be charged. If you need to be rescheduled, a missed appointment fee may be charged.
Do I still need to maintain a relationship with a primary care provider and other medical specialists?
We have a unique focus on integrative and functional medicine, and we do not see patients for acute conditions, urgencies or emergencies. We recommend you have an in network primary care provider to address your primary and urgent care needs in a more immediate way. For true emergencies, please go immediately to your nearest emergency room. If you have been prescribed medications by another doctor, you should continue to have them to refill those medications. We are happy to collaborate with outside medical providers involved in your care, however if you want us to release medical information to other providers you must first complete a medical release form. You are always welcome to consult with us after seeing your primary care doctor or other specialists to get a bigger view of alternative diagnostic and treatment options and approaches.
How can I communicate with my provider between visits?
Established patients have direct access to our providers via our patient portal which they can access 24 x 7. Your provider will respond via the portal to simple clinical questions and requests within 2-5 business days. If your inquiry is more involved, we may recommend scheduling a follow up consultation which is based upon availability in their schedule.
Do you see children?
We can see children 13 and older. If you would like functional medicine services for children who are younger than 13, please contact The M Center in Roswell.
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